Customer Relations Specialist
- Category: Supply Chain
- Country: United Kingdom
- Location: Hybrid UK
Overview
At WD-40 Company we believe that purpose-driven, passionate people guided by our values create amazing outcomes. Our “why” is refreshingly simple - we exist to create positive lasting memories in everything we do. We solve problems. We make things work smoothly. We create opportunities. How we achieve our “why” is by cultivating a tribal culture through learning, teaching and living our values.
Since 1953, our formulation remains a secret. It is no secret that our passion for our people, culture, and brands is what distinguishes us. WD-40 Company has best-in-class products and we seek best-in-class talent
We are looking for a great communicator to come and join our Supply Chain team. The role will be
The role is responsible for fulfilment coordination for assigned direct and distributor customers. Primary point of contact for internal branch and sales fulfilment inquiries and coordination. Primary point of contact with fillers/suppliers in the coordination of order expediting and fulfilment.
What You’ll Be Doing
Main duties:
- Processing and expediting new orders, arranging transport and raising export paperwork (invoices, packing lists, DGNs).
- Collating documents for Customers/Bank payments/Customs clearance
- First point of contact for Branch and Distributors customers
- Maintaining Customer records and tracking documents
- Investigate and resolve any stock/invoice queries
What You’ll Bring To The Role
- Great Customer service skills
- Good communication skills (written and verbal)
- Commercially aware
- Great can do attitude
- Good Microsoft Office skills (excel, outlook, word)
- Experience of using an ERP system
- Team player but able to work on own initiative
- Good attention to detail
About Us
Our Why
At WD-40 Company, we believe that purpose-driven, passionate people guided by our values create amazing outcomes. Our "why" is refreshingly simple - we exist to create positive lasting memories in everything we do. We solve problems. We make things work smoothly. We create opportunities. How we achieve our "why" is by cultivating a tribal culture through learning, teaching, and living our values.
Since 1953, our formulation remains a secret. It is no secret that our passion for our people, culture, and brands is what distinguishes us. WD-40 Company has best-in-class products, and we seek best-in-class talent.
We’ve Got You Covered
Our competitive and comprehensive benefits package includes healthcare, pension, a profit related bonus, training and development, short day Fridays, frequent team activities and more!
Do You Align With Our Values?
Please, only consider employment with WD-40 Company if you feel as strongly about our values as we do: We live, breathe, and play by our values every day.
- We value doing the right thing.
- We value creating positive lasting memories in all our relationships.
- We value making it better than it is today.
- We value succeeding as a Tribe while excelling as individuals.
- We value owning it and passionately acting on it.
- We value sustaining the WD-40 Company economy.